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Torch Values

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Trust

Valuing positive contributions and having honest conversations

We Value:

  • Trusting individuals to do the jobs they are competent and required to do
  • Listening to others and equally expecting our views and contributions to be valued
  • Fostering for all a culture of openness, respect and challenge without blame, fear or favour
  • Holding open and honest conversations to encourage high performance and challenge poor performance
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Outward Looking

Continually developing great business relationships with customers, suppliers and each other

We Value

  • Fully understanding our markets, customers, suppliers and future opportunities
  • Developing strategic relationships with key players
  • Sharing our knowledge and skills in whichever areas of the business they are needed
  • Equality of opportunity and diversity in all its forms
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Rigour

Working in consistent ways to improve performance and reduce complexity and bureaucracy

We Value

  • Only having processes that are necessary, simple and fit for purpose
  • Learning from experience and mistakes and incorporating lessons learned to continuously improve performance
  • Adhering to essential standards and displaying integrity and honesty in all our actions
  • Avoiding duplication by having clear roles and responsibilities across the organisation
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Can Do

Having the confidence and attitude to deliver in changing environments

We Value

  • Bringing a positive approach to everything we do
  • Having the individual confidence and the collective competence to deliver what customers and other stakeholders need
  • Recognising the consequences of our actions and ensuring that we don't over promise and under-deliver
  • Knowing when and how to say 'no'
  • Recognising the opportunities offered by change
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Helpful

Providing willing and flexible support as an investment for the future

We Value

  • Going the extra mile
  • Increasing effectiveness by working across boundaries
  • Offering support and meaning it
  • Making Buying Solutions a pleasure to deal with