GSi & MTS Team Structure Changes
About the Changes
This notice is to inform our customers and partners that as of 7 July 2008, the GSi and Mts teams within Buying Solutions will be merged to form one team: 'Network Services'. The new team structure will not be product-based, but instead will be differentiated on functions, drawing heavily upon ITIL methodology.* This change will enable us to deliver a better service to our customers through efficiency improvements and diversity across the team.
The current Managed Telecoms team structure is product-based. That is, both the Mts and GSi products have supporting team structures that mirror one another. Both product sets are similar in nature; serving predominantly the same customer communities with similar IP-based technologies. As a result, the same resource intensive functions are undertaken to service each of our products by each of the teams. For instance, both teams are developing skills in Authorisation and the development of Codes of Connection. This is clearly not an efficient use of our limited resource.
In addition, the team needs to prepare for the outputs of the Public Sector Network (PSN) Services programme. Product-based structures would require whole new teams to be established in order to support the resulting contracts and framework agreements. A functional approach to team structure will ensure that the PSN Services outputs can be easily managed using an established team, addressing customer concerns regarding the management of continuity during what might be an extensive transition period.
New Team Structure
The new team structure will have three core functions: Service Delivery, Service Support and Programme Management. These functions will work together to manage the delivery of products and services to customers.
This new team structure incorporates a number of new roles and functions, which will complement those of the existing teams.
Service Delivery
The main purpose of this core function is to manage the supply of appropriate services delivered under contracts and framework agreements to customers.
This will include:
- Contract Management;
- Finance Management;
- Service Level Management;
- Technical Support, incorporating Accreditation & Authorisation;
Service Support
The main purpose of this core function is to manage the customer's experience and expectations when in receipt of Network Services products and services.
This will include:
- Customer Relationship Management and Communication;
- Service Desk;
- Incident & Problem Management;
- New Business Generation & Tracking;
- Configuration, Change & Release Management;
Programme Management
The main purpose of this core function is to deliver all Network Services related programmes, projects and change in an efficient and effective manner.
This will include:
- The adoption of formal programme and project management processes and procedures within the Network Services team;
- Managing the transfer of new products and services to the team;
- Supporting the provisioning of products and services to customers;
Further Information
Contact details published on the GSi Website* will be updated to ensure that you are able to contact the relevant person within the new team. A copy of the Networks Structure Chart can also be downloaded from the Network Services team structure and contacts page on this web site.
Should you have any enquiries about the implementation of this change, please do not hesitate to contact any one of the Network Services Management Team:
- Richard Barnes, Head of Network Services email or 07909 906467
- Holly Cann, Head of Service Support email or 07810 851007
- David Seelhoff, Head of Service Delivery email or 07818 871474
- Tony Brown, Programme Manager email or 07867 614268
*Please note: Buying Solutions is not responsible for the content or reliability of these external web sites