Frequently Asked Questions by new customers Buying Solutions
- What do I have to do to utilise the Energy framework agreement?
First and foremost you need to ensure you sign and return a Service Level Agreement (SLA). We will send this as soon as you indicate you wish to join our contract.
Second task will be to complete the data spreadsheet we supply; you will need to provide ALL relevant site data at this time for your request to move forward.
Third task will be to inform your current supplier of your intention to leave the contract.
- Who are our customers? How do they qualify as one?
Any public or third sector organisation or where there is a benefit to the public purse.
- What does aggregate pricing do?
By aggregating our customers' consumption and demand this allows us to trade on the wholesale market as opposed to the retail market. You need to have sufficient volume to be able to trade wholesale so aggregation is the easiest and best way to do this.
Aggregating also allows us a better opportunity to manage the purchase / market risk.
- What is a purchasing round?
A purchasing round is a term used for our April or October portfolios. For each round we have a number of customers whose energy requirements are purchased over a 6 month period prior to their contract start date.
- I want to add / delete a site. What do I need to do?
Site additions and deletions follow the same process. Contact us immediately and we will send you a spreadsheet to complete and on receipt of the spreadsheet we will advise the supplier of the request, finally we will furnish you with a price if the request is an addition. Deletions will be confirmed to you by e mail from our customer service team.
- What are siteworks / new connections?
They both mean the same thing; the name varies from supplier to supplier. These terms basically mean a new meter being installed on a site.
On our contracts British Gas and Corona both refer to this as siteworks. EDF Energy refers to this as new connections
- What is an MPAN? What supply is it aligned to?
MPAN is short for Meter Point Administration Number and is 21 digits long.
The MPAN is used for all electricity sites and contains vital information about the site. The MPAN is split into a number of sections: Profile Class, Meter Timeswitch, Line Loss Factor and the Core MPAN.
For further information please view documents: Supply Number explained and Glossary of Terms. Both are located on this website.
- What is an MPR? What supply is it aligned to?
MPR is short for Meter Point Reference and is associated with Gas.
- Why is there commission set?
We are a non profit making organisation with fully transparent spend. Commission is charged only to cover our costs.
- Why do I need to sign an SLA
The Service Level Agreement (SLA) is a document signed by the customer devolving responsibility to us to do the procurement of energy on their behalf. We must have this document signed and returned to us before we can purchase the energy.
- When do I find out if I have been accepted?
For new customers
Following successful registration, the supplier will send you a welcome pack or make a welcome call.
For existing customers
Following successful registration, Our Customer Service team will advise.
- How long does registration take?
On average 28 days.
- How long before a price is issued for me?
This all depends on the start date of the contract. If the site has an ASAP start then we will request a price almost immediately but if the site has a start date in say 4 months time then we will make a ˜time to market" decision and advise prices once the energy has been purchased. This could be a couple of days before the contract goes live. Suppliers' timeframes for on boarding (pricing) are:
1 site 5 days
Multiple sites 10 days
This only begins once we have ALL the required site information.